FAQ

How Do I Place An Order? Each item in my store is hand-made and one-of-a-kind. So if you see an item you love, be sure you click on it and then click on the “Email to Jerry to Order” button. In the email include your name, phone number, address and email so I can contact you to verify your contact information. If you want to pay by cash or check and pick-up the item in person let me know and we’ll arrange time and place. I am open in the shop by chance or appointment only. If you wish to pay by credit card, I will create an invoice to be emailed to you. In that email invoice will be a button which will walk you through entering your credit card information via the Helcim merchant processing website. Once credit card payment has been verified I will ship the product to you via insured and registered USPS. If an item is "out of stock", it may never be back "in stock", but I do make custom orders if requested. I will be adding new items to the site as "collection releases", but once a collection is gone, it's gone! Let me know if you would like to be included in my newsletters and you will be notified by email when NEW ITEMS are released! If you still have questions about an item or your order and can't find the details on this site, please email me at: durbinsforge@gmail.com

Secure Ordering & Payment Options My company is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to display my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. I use Helcim.com for all direct payment (credit card) gateways offered and adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers. Once I receive an order I will create an invoice via my Helcim.com merchant account which will be emailed to you. The email will include a button allowing you to securely enter your credit card information. Once I receive confirmation the card processing is complete, I will ship the product via insured USPS.

Shipping Policy Thank you for visiting and shopping at Durbin’s Forge, LLC! All orders ship via priority insured USPS shipping. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times All orders are processed within 2 days. Standard shipping typically takes between 2-8 business days, however this can vary depending on USPS workloads.

Tracking Your Order Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update. If you have any questions or concerns regarding your order, feel free to contact me.

Returns and Refunds All sales are FINAL – NO returns or refunds. I make all my products from start to finish one at a time. Each knife is a one-of-a-kind so please make sure the one you purchase is the one you really want. Must be 18 years or older to purchase. You are responsible for knowing and following the knife laws in your home location. If you have any questions, please don’t hesitate to contact me.

Warranty Policy Every Durbin’s Forge, LLC created knife is warranted against defects under normal use for as long as I am making knives.

Spa Days Every Durbin’s Forge, LLC created knife is eligible for a Spa day once a year. This includes checking the knife for any damages, buffing handle, buffing blade and sharpening the blade. To take advantage of this Spa day, just get the knife to Durbin’s Forge, LLC. If shipping is required to return the knife to you, there is an extra prepaid charge based on current USPS priority insured rates due upon completion of Spa treatment.

Sharpening If your Durbin’s Forge, LLC knife requires sharpening, we will sharpen the knife free of charge. To have your knife sharpened, just get the knife to Durbin’s Forge, LLC. If shipping is required to return the knife to you, there is an extra prepaid charge based on current USPS priority insured rates due upon completion of sharpening treatment.

Creating Your Own Customized Knife Come to the shop and create your own customized knife. Price is based on design and options. The basic process is: 1.Design the blade on paper 2.Transfer the paper design onto cardboard to ensure it is a working design 3.Select the handle material 4.Select any liner material desired 5.Select the pin material 6.If a sheath is needed, design basic sheath style, dye, and thread All custom orders require 50% deposit of quoted price to be paid before work begins. Delivery depends upon current workload, but usually takes from 3 months up to a year depending on design. Once work begins, periodic updates will be emailed with pictures showing the progress of the knife through completion. To schedule a customization workshop, contact me via email DurbinsForge@gmail.com or phone (208) 890-3873.

Some of the Materials Used on Durbin’s Forge Knives 1.Steel can be High Carbon such as but not limited to: O1, 1075, 1080, 1084, 1095, 5160, 15N20, 52100, W1, W2 2.Wood for Handles is usually high density woods or stabilized (resin impregnated under vacuum) wood 3.Pin material is usually brass, copper, or stainless steel 4.Any Guard or Bolster will be brass, copper or stainless steel 5.Sheaths are either 8-9 ounce vegetable tanned leather or Kydex Kitchen knives will have either a leather sleeve or a Kydex sleeve Hunting knives usually have a leather sheath, EDC knife sheaths can be either leather or Kydex.